PPG  MEETING 21.07.2016 11AM

Attendees:

Dr Scot Richardson                  Peter Hardman
Gloria Twidal                            David Birks
Sarah Flynn                               Tabitha Koroma  
Tim Mason
Janet Mason
Lynn Hardman

Agenda:   Telephone System
                  On Call System
                  Move Upstairs 
                  New Gp Starting

Introduction

To speak to KCOM to see if we are able to let patients know what number they are in the queue.

For the next meeting to have available waiting times/calls etc. to be able to check demand and if more phone lines/staff are needed.

Discussed practice leaflet and what should be on it, Dr Richardson will be bringing the draft to the next meeting for any further suggestions.

Discussed the best way to utilise information and to pass information onto patients, of what services we offer, cost effective.  Word of mouth was felt the best, notice boards and social media.
Jayex board explained that hopefully this will be up and running soon, Operational Lead, Karen, chasing it up.

Tabitha mentioned about a drop in BP/ health check service so patients are able to drop in without an appointment during lunch hours etc, this is to be discussed at the educational meeting with staff members.

We are hoping to move all services upstairs onto the second floor so this makes it easier for patients, but currently on hold.  All agreed this would be better for all patients; hopefully we will have more information on this before the next meeting.

We have a new salaried GP, Dr James Futter, starting with us in September, one day a week.

Next meeting to be in 6 weeks - Thursday 1st September 10:00am.